Sunday, August 17, 2008

Dealing with Telmex

I lost my wireless modem in an electrical storm about two months ago and never considered that Telmex would replace them for free. You just have to jump through the hoops that phone support wants you to and be patient.

In my case I had borrowed a non-wireless modem so I'd not be off line in the meantime. I called them up with the bad modem connected so I could report what the lights were doing and what color. The answer/diagnoses I got was "we have line/switch problems in your area and please wait 72 hours for it to be fixed". I say OK and immediately switch modems and plan to wait 72 hours and call them back. After 4 days I called them back to find that they monitored my line and saw I had Internet activity so the problem solved itself (they sure didn't). This time I had to explain I was using a second modem and that`s when they decided to send a technician. Very nice guy, hardly looked at my old modem and promptly swapped them for a newer model.

For the last few weeks I've also had intermittant or very slow connection speeds and it continued with this new modem. I decided to plug everything into my second phone jack in the living room .... and WA-LA, connected at full speed. I replaced the phone cable and the wall jack and now things are good.

A Dealing with Telmex story - Mexico

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The construction of the house finished in April 2011 and I'm pretty much settled in. As of March 2014 I'm in preparation for rain mode for this coming summer. That includes sealing and painting things and dealing with drainage issues from last year.

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